As military personnel you travel a lot from base to base. Sometimes to the same bases repeatedly and sometimes to all new bases that you have never been
before (or even heard of 🤫). Currently the user would have to look up on the intranet and or google locations, buildings, and military places.
What if there was a secure app on a military phone (which all personnel have) that could give all the relevant information to the user, from address,
to openings hours of the cafeteria on each base.
First things first, research! By interviewing different personnel (military and civilian) why they travel, how they travel and what they need when they
are going from base to base, I figured out what the user needs in an app (what that was, is need to know…). Using that information to go to the next step
which was information architecture helped me to create the first wireframes.
Wireframes were tested and after several iterations the first MVP was ready for development. Testing during a pandemic with actual users was at the time
challenging. To test small interactions content, I used Maze (an online usability testing tool) and for the entire flow invited users for a face to face
(1.5m distance) usability testing.
- 3D printed portable Usability testing kit (made by me) to record users finger movements, audio, and interactions.
- Camera tripod to record the users’ expressions and behavior
- Laptop and prototype (designed in Sketch) to observe and take notes
Intrigued: Would you like to know what happened next, which methods/tools I used, How I used Maze to vaildate and test during a pandemic? Let's have a coffee ☕
